The Role of Managed IT Services

What’s the role of managed IT services? Managed IT services can help your company keep pace with the ever-changing technology landscape. What are the benefits? Let’s look at Cloud, Storage, Help desk, and Technical support. In addition, managed IT services can help you stay on top of security, help desk, and more. What are the advantages of managed IT services? Read on to discover why you should choose this type of service for your business.


Cloud-managed IT services can help you outsource all or part of your IT needs. While you may have a large IT department to manage certain tasks, many companies find it more affordable to outsource some aspects of their IT. With the help of these cloud-based IT services, your business can focus on core business operations while the managed cloud services provider handles the rest. This type of service provides the added benefit of reliability. A managed cloud service provider ensures that their network is always up and running and will continue to meet your service level agreements.


The Storage role of managed IT services has become increasingly important, as the amount of data generated by businesses continues to grow. Managing backup and recovery is expensive, and an inadequate solution may not meet future needs. Managed storage services from an external provider can free up your employees to focus on more important tasks. InterVision offers managed server and storage services to help your business achieve its growth goals. InterVision’s greatest asset is its people, so we have a full team of experienced IT professionals available to support your needs.

Help desk

As the need for IT support grows, many companies have found that their internal IT departments have become overburdened. With cloud-based services, data challenges and evolving cyber-security threats, a company needs to decide whether to overburden its internal IT team or outsource the function. Fortunately, outsourcing the help desk can be a great solution, keeping end users satisfied and your technology team productive. Here are some of the benefits of outsourcing your help desk.

Technical support

While technical support can be provided in-house by a company’s IT staff, it can also be outsourced. In-house IT support is best suited for businesses with relatively simple IT needs. Outsourced support, on the other hand, is typically provided by an outside company that provides service hours and a flat subscription fee. While both options offer benefits, they also have their drawbacks. The decision between managed IT services and traditional IT support is ultimately a matter of preference.

Security alerts

In the wake of the recent cyberattacks, businesses are beginning to look for ways to better manage security alerts. These alerts can help reduce the “dwell time” of a threat. These services can determine whether a device has malware or is displaying anomalous behavior. They also free up resources to focus on other important tasks, like mitigating risks and responding to attacks as quickly as possible. But how do managed IT services ensure that they have a robust cybersecurity program in place?

Flexible schedules

While flex schedules are an excellent benefit to employees, they can also pose a problem for employers. Many workers find it difficult to set and adhere to flexible schedules. This is where technology can help. When implementing flex schedules, employers need a tool that promotes collaboration and communication. They also need to communicate expectations and set boundaries. If employees understand these rules, they’re less likely to break them.


Getting the right IT services provider can save time and money. The cost of managed services varies based on the quality of staff, management and leadership, and the level of service that is desired. IT departments should have a clear idea of the scope of work and how to estimate the cost of managed services. For businesses with many computers, this may include a centralized IT service. In most cases, a managed service provider has the ability to handle the entire technology ecosystem.

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